Privacy Policy

Last Updated: April 2026

1. Introduction

Biostone (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you interact with us through WhatsApp or our website.

2. Information We Collect

When you contact us via WhatsApp, we may collect:
– Your phone number
– Your name (as displayed on WhatsApp)
– Message content and conversation history
– Date and time of messages

3. How We Use Your Information

We use the collected information to:
– Respond to your inquiries and provide customer support
– Provide information about our products and services
– Improve our services and customer experience
– Maintain conversation context for better assistance

4. Data Storage and Security

Your data is stored securely on protected servers. We retain conversation history only as long as necessary to provide our services. We implement appropriate technical measures to protect your personal information.

5. Third-Party Services

We use Meta’s WhatsApp Business API to communicate with you. Meta may process data according to their own privacy policy. We also use AI technology to assist with responses.

6. Your Rights

You have the right to:
– Request access to your personal data
– Request correction or deletion of your data
– Withdraw consent at any time
– Lodge a complaint with a supervisory authority

7. Data Sharing

We do not sell your personal information. We may share data only with service providers necessary to operate our services.

8. Contact Us

For any privacy-related questions, contact us at:
Email: info@biostone.ma
Website: https://biostone.ma

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.